FastCloudLast updated: 12 November 2026
This page explains how to ask for your FastCloud account, and the data in it, to be deleted, what happens next, and what is kept. It applies to the hosted service at fastcloud.lexalgeria.com and to the FastCloud app for Android used with it. If your organization runs its own FastCloud server, ask its administrators: we do not hold that data.
1. How to ask
- Through your organization's administrators. On the hosted service an account belongs to an organization, and its administrators delete it (People, choose the person, Delete). They choose a colleague who receives the person's work.
- By e-mail. Write to jugu@lexalgeria.com from the address of the account, with the subject Delete my FastCloud account. We check that the request comes from the account's own address, then either delete the account or pass the request to your organization's administrators, who decide what happens to work that belongs to the organization. We confirm by e-mail.
There is no delete button in the app yet. The app and the web version link to this page from Settings.
2. What happens
- The work is handed over at once. What you created and the organization needs (files, notes, boards, calendars, address books, conversations you owned) goes to a colleague chosen by the administrator, so that nothing is left without an owner.
- The account is closed at once. You are signed out on every device, sign-in stops, and the synchronization of your mail stops.
- For 30 days it can be restored. An administrator can bring the account back during this time.
- After 30 days it is erased. A daily job erases what is left of your content in each app, deletes the records of your phones (name, key, notification token), and replaces your name and e-mail address on the account by "Deleted user" and a placeholder address.
3. What is kept, and for how long
- Conversation messages you sent stay in the conversations they belong to; your name on them becomes "Deleted user".
- Security and administration records that refer to the account (what was done, when, and from which address) are kept for 1 year, then dropped.
- Your mailbox stays on the mail server of your organization or provider. FastCloud stops reading it and removes its own copy; deleting the mailbox itself is done there.
- Backups of our servers are replaced on a schedule, and the oldest are kept for up to 6 months. Erased data can remain in a backup until that backup is replaced; it is not used for anything else.
- What we must keep by law, for as long as the law requires.
4. Delete a whole organization
The owners of an organization can ask us to delete it by writing to jugu@lexalgeria.com. The owners are told to download an export of their data first. Once they confirm, nobody can sign in, and 7 days later, unless the request is cancelled, everything the organization stored is erased. The records kept for 1 year and the backups above still apply.
5. Your other rights
You can also ask for access to your data, its correction, its portability, or object to its use. See the privacy policy and write to jugu@lexalgeria.com.